We take a collaborative approach to consulting, working closely with our clients to understand their unique needs and develop customised solutions. We believe that effective communication and partnership are key to achieving success.
Catherine is an experienced professional with a diverse background in the housing, legal and business sectors.
An expert in Housing, with hands on experience of working with and in Associations, she has the knowledge and skills to support the growth and development of the Housing Sector in Scotland.
Her expertise in governance and compliance make her invaluable to organisations while her specialist housing knowledge across the disciplines allow her to deliver dynamic solutions to suit any challenge.
With a real passion to enhance the future of the RSL sector, Catherine is renowned for her caring, honest and flexible approach to improvements at every level and area in your organisation.
Factoring is an area where resources can be tight and knowledge is key. We offer solutions based advice to clients to optimise the delivery of better factoring services, while optimising compliance. Solutions can vary from training existing or new staff, providing good factoring policy and procedures, reviewing your existing service to identify improvements and assisting with future strategies. We also take on difficult factoring enquiries where in depth knowledge of factoring and title reading is required.
We provide comprehensive review for all Policy and Procedure to encourage continuous improvement. This can really help if you want to encourage staff to be accountable for the services they deliver. A focus on good customer satisfaction in the end service throughout review ensures staff will understand the importance of accountability by the end of our review. We also aim to give staff the skills required to manage ongoing review as part of their daily tasks.
We offer various audit services to ensure good governance and compliance is being achieved by your organisation. We offer bespoke advice on achieving best practice and meeting your regulatory and sector standards.
We offer a range of training on all housing topics but unlike other providers we aim to deliver what you need to train your people rather than deliver generic sessions. If you have completed staff training before, but have not seen good application or improvement afterwards, we can help. We deliver training in a number of different ways to ensure staff engagement and retention is high. We can help you understand how to improve the way you train and encourage you to challenge your team in different ways
Are you a CEO, Director or Manager? While your role is to support - who supports you? Is there an expectation you know it all?
In this modern world, the build up of stress from a perpetual expectation that we should be ”perfect” can be overwhelming!
We provide a safe and knowledgeable place for all Senior Management to get support and advice on any area within housing without judgement or opinion.
All organisations will have a set of values they want to be the forefront of staff motivation, but often the reality is far from the truth.
We uniquely collaborate with all staff to give you a clear plan on how to tackle poor culture and move your staff towards a more harmonious working environment.
If your organisation has had recent change of staff, changes to terms and conditions, or, if ways of working or loss of drive are an issue get in touch.